Tabitha (stephaniesspam) wrote,
Tabitha
stephaniesspam

The frustration that is......IT HELP DESK.

The Customers at work....should not have computers... OKAY SO, im at work, and im getting the usual boring fix quick/ticket calls...and this woman calls to check up on a ticket. And im reading it...and i dont know...i was like:
ME: "What the problem you're having?"
IDIOT ON PHONE : "I need someone to plug in my keyboard"

So im thinking maybe she has some physical disability that prohibits her from bending down and plugging this keyboard in.

ME: "Have you tried? Are you able to?"
IDIOT ON PHONE: "No...im scared of stripping the pins"

....yeah...so i look at the ticket and the summary states "Her keyboard is disconnected.  I tried to instruct her on how to reconnect her keysboard, but she stated that she couldn't do it.  Please assist."

ME: "If you just line up the little lines you wont have a problem just plugging it right back in"
HER: "I just really need someone to come and plug it back in for me. I dont know how."

Yeah....I think that if you cant plug in a fuckin keyboard, that you should NOT be near a fuckin computer. You should not be working on one, you should not be allowed to even look at one. Seriously...its simple...uhm yea. Stoopit.
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  • 4 comments
i think that is one of the funniest stories that i've heard in a really long time. i can just picture her shaking a crying in a corner staring at the cord and the back of the computer
same
dumby
haha, that gave me a giggle.
...uhhhh... that customer was ME!

lol just kidding... but man oh man... kudos for you, for actually attempting to be patient =)

*HUGS*